Privacy Policy and Terms of Service

Last Updated: 2026

Climacteric Wellness (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services.

By using our website or services, you agree to the terms of this Privacy Policy.

1. Company Information

Climacteric Wellness
#3 8236 30 St SE
Calgary, Alberta
T2C 1H8
Canada

Website:
https://climactericwellness.com

Client Portal:
https://climactericwellness.com/portal

Support requests may be submitted through:
https://climactericwellness.com/support

2. Information We Collect

We may collect the following types of personal information when you interact with our website or services.

Information You Provide Directly

When you sign up for services, contact support, subscribe to our newsletter, or complete forms, we may collect:

Name

Email address

Phone number

Survey responses

Testimonials or feedback you voluntarily submit

Providing this information is voluntary, but some features may not function properly without it.

Information Collected Automatically

When you visit our website, certain information may be automatically collected through analytics or tracking technologies, including:

IP address

Browser type

Device type

Pages visited

Time spent on pages

Referral source

This data is used to understand website usage and improve our services.

3. How We Use Your Information

We use collected information to:

Provide and manage our services

Respond to support requests

Deliver coaching programs and resources

Communicate with clients and subscribers

Send newsletters, updates, and promotional communications

Improve our website and services

Analyze website performance and marketing effectiveness

Comply with legal obligations

You may unsubscribe from marketing emails at any time using the unsubscribe link in the email.

4. Payment Processing

Payments for products and services are processed through Stripe, a third-party payment processor.

Climacteric Wellness does not store credit card or payment information.

Stripe’s privacy policy can be viewed here: https://stripe.com/privacy

5. Analytics and Tracking Technologies

We use analytics and tracking technologies to understand how visitors use our website and marketing.

These may include:

Google Analytics

Social media tracking tools

Advertising platform pixels or tags

These tools help us measure website traffic, improve user experience, and evaluate marketing performance.

6. Email Communications

If you subscribe to our newsletter or sign up for resources, you may receive:

Educational emails

Program updates

Promotional messages

Event announcements

You may unsubscribe at any time by clicking the unsubscribe link in any email.

7. Testimonials and Marketing

We may use testimonials or feedback submitted by clients for marketing purposes.

Testimonials may include:

First name

General experience with the program

Results or outcomes

If you wish to have your testimonial removed from marketing materials, you may request removal by contacting us through the support form.

8. How We Share Information

We do not sell personal information.

We may share information with trusted service providers that assist in operating our business, including:

Payment processors

Email marketing platforms

Website hosting services

Analytics providers

These providers are required to maintain confidentiality and only use the data for service-related purposes.

9. International Users

Climacteric Wellness operates in Canada but serves clients worldwide.

If you access our services from outside Canada, you acknowledge that your information may be processed and stored in Canada or other jurisdictions where our service providers operate.

10. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information.

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

11. Data Retention

We retain personal information only as long as necessary to:

Provide services

Maintain business records

Comply with legal obligations

Resolve disputes

12. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

Access the personal data we hold about you

Request corrections to inaccurate information

Request deletion of your personal information

Withdraw consent to marketing communications

To request access, corrections, or deletion, please submit a request through the support form.

13. Children’s Privacy

Our services are intended for individuals 18 years of age or older.

We do not knowingly collect personal information from individuals under 18.

14. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices of those third parties.

We encourage users to review the privacy policies of external websites.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Any changes will be posted on this page with the updated effective date.

Continued use of the website after changes indicates acceptance of the updated policy.

16. Contact

If you have questions about this Privacy Policy or your personal information, please contact us through the support form: https://climactericwellness.com/support

Fulfillment, Cancellation & Refund Policy

Climacteric Wellness

Last Updated: March 9, 2026

This Fulfillment, Cancellation, and Refund Policy outlines the terms governing the purchase, delivery, cancellation, transfer, and refund of programs, classes, and coaching services offered by Climacteric Wellness.

By purchasing or registering for any service, program, class, or session offered by Climacteric Wellness, you acknowledge that you have read, understood, and agreed to this policy.

1. Program Fulfillment

Climacteric Wellness provides educational coaching services delivered through live sessions, online classes, and/or recorded educational materials.

Program delivery may include:

Live coaching sessions

Educational classes or workshops

Access to recorded sessions

Access to the Climacteric Wellness client portal

Program resources or educational materials

Access to sessions, recordings, or the client portal constitutes fulfillment of the purchased service.

Climacteric Wellness fulfills services once the participant has been provided access to the scheduled session, program materials, or portal content.

2. Digital Delivery Acknowledgment

By purchasing any program, class, or service from Climacteric Wellness, you acknowledge that access to program materials, session links, recordings, or the client portal constitutes delivery of the purchased service.

Once access has been provided, the service is considered delivered regardless of whether the participant chooses to attend the session or access the materials.

3. Refund Policy

Refund requests must be submitted no later than five (5) full business days prior to the scheduled start of the session or program.

Approved refunds will be issued minus a $25 administration fee to cover payment processing and administrative costs.

Refund requests received less than five (5) full business days before the session or program start date are not eligible for a refund.

Once a session or program has begun, all purchases are considered final and non-refundable.

Refunds will be issued only to the original payment method used during purchase.

Processing times for approved refunds may vary depending on the payment provider.

4. Cancellation Policy

Participants may cancel their registration for a session or program only if the request is received at least five (5) full business days prior to the scheduled start date.

Cancellation requests received within this timeframe will be processed according to the refund policy outlined above.

Cancellation requests submitted less than five (5) full business days before the session or program begins cannot be processed.

5. Transfer Policy

Registrations may be transferred to another available session if the request is received at least five (5) full business days prior to the scheduled start date.

Transfers are subject to availability.

Transfer requests submitted less than five (5) full business days before the session begins cannot be processed.

Climacteric Wellness does not guarantee availability of alternate sessions.

6. No-Show Policy

Participants who fail to attend the scheduled session they registered for will be considered no-shows.

No-shows are not eligible for refunds or transfers.

Participants who miss their scheduled session will retain access to the recorded version of the session they registered for, when a recording is available.

Failure to attend a scheduled session does not constitute grounds for a refund.

7. Participant Responsibility

Climacteric Wellness programs provide educational guidance and coaching designed to support participants in implementing lifestyle and nutrition changes.

Results depend on each participant’s engagement, implementation, and individual circumstances.

Failure to attend sessions, review materials, implement guidance, or engage with program content does not qualify for refunds, credits, or transfers.

8. Payments and Payment Processing

Payments for Climacteric Wellness services are processed through Stripe, a secure third-party payment processor.

Climacteric Wellness does not store credit card or payment information.

All payments must be completed at the time of registration unless otherwise stated.

By completing a purchase, you authorize the payment processor to charge the payment method provided.

9. Chargeback Policy

By purchasing any product or service from Climacteric Wellness, you agree to contact Climacteric Wellness to seek resolution before initiating a chargeback or payment dispute with your bank or payment provider.

If a chargeback or payment dispute is initiated without first contacting Climacteric Wellness to attempt resolution, we reserve the right to provide supporting documentation to the payment processor, including:

proof of purchase

confirmation of policy acceptance

records of communications

program access logs

session registration records

evidence of digital delivery

These materials may be used to demonstrate fulfillment of services and enforcement of this policy.

10. How to Submit Refund, Cancellation, or Transfer Requests

All requests must be submitted through the official support form:

https://climactericwellness.com/support

Requests must include:

Full name used during registration

Email address used at purchase

Program or session name

Description of the request

Requests are processed during normal business hours.

11. Rescheduling and Program Changes

Climacteric Wellness reserves the right to modify program delivery, session formats, or schedules if necessary due to:

instructor illness

scheduling conflicts

technical issues

unforeseen circumstances

If a session must be rescheduled, participants will be notified and provided access to the rescheduled session or a recorded version when available.

12. Access to Recordings

Recorded sessions may be made available to registered participants for educational purposes.

Access to recordings is provided solely to participants registered for that session.

Recordings may not be redistributed, copied, shared, or publicly distributed without written permission from Climacteric Wellness.

13. Policy Acceptance

By completing a purchase or registering for a program, you confirm that you have read, understood, and agreed to:

this Fulfillment, Cancellation, and Refund Policy

the Terms of Service

the Privacy Policy

Policy acceptance may be confirmed through checkout confirmation or electronic acknowledgment during registration.

14. Limitation of Availability

Participation in programs, classes, or coaching sessions is limited to available capacity.

Climacteric Wellness does not guarantee availability of future sessions, program dates, or replacement sessions.

15. Policy Updates

Climacteric Wellness reserves the right to update or modify this policy at any time.

Updated versions will be posted on the website with a revised effective date.

Continued use of services constitutes acceptance of the updated policy.

16. Contact

For support or policy questions, please submit a request through:

https://climactericwellness.com/support